Delivery and Returns Policy

Delivery Information

  • Standard Delivery: £3 per order
  • Estimated Delivery Time: 2–3 working days
  • Courier Service: Orders are dispatched via DPD or Royal Mail for secure and reliable delivery.
  • Delivery Address: Please ensure that your delivery address is correct upon checkout, as we cannot make changes once an order has been processed.

Returns Policy

We strive to ensure your complete satisfaction with each purchase. However, if you encounter an issue, our returns policy is as follows:

  • Return Eligibility: Products are eligible for return only if they are damaged upon arrival or if an incorrect item was delivered.
  • Notification Requirement: All return requests must be made within three working days of receiving your order. Please email us at info@st-skinlondon.com to notify us of any issues and to initiate a return.

Return Instructions

  1. If the product is a Colorscience item:
    • Send the item to Wigmore Medical, 23 Wigmore Street, London W1U 1PL.
  2. For all other products:
    • Once we are notified of a return, a returns address we be emailed.

Return Guidelines

  • Products must be returned in their original packaging and condition.
  • Any items returned without prior notification or that do not meet the eligibility requirements will not be accepted.

Refunds

Upon receiving and inspecting your return, we will process a refund within 5–7 working days. Refunds are issued to the original payment method and will exclude any original delivery charges unless the return is due to our error.