At ST-SkinLondon, we are committed to delivering your premium skincare products to you as quickly and efficiently as possible. This Shipping Policy outlines the shipping methods, costs, and delivery timelines for orders placed through our website.
1. Order Processing
- Orders are processed within 1-2 business days after they are placed, excluding weekends and holidays.
- Once your order is processed, you will receive a confirmation email with your order details and a tracking number.
2. Shipping Rates & Methods
We offer the following shipping options:
- Standard Shipping: Delivery within [Insert Timeframe] business days. Shipping rates will be calculated at checkout based on your location.
- Express Shipping: Delivery within [Insert Timeframe] business days. Additional charges apply and will be calculated at checkout.
- Free Shipping: We offer free standard shipping on orders over [Insert Amount] within [Insert Region/Country].
Please note that shipping times are estimates and may vary depending on your location, shipping method chosen, and external factors beyond our control (such as carrier delays or customs processing).
3. International Shipping
We offer international shipping to select countries. International shipping rates will vary depending on the destination and will be calculated at checkout.
Please be aware of the following for international orders:
- Delivery times may be longer due to customs clearance.
- Import duties, taxes, and customs fees are not included in the shipping cost and are the responsibility of the customer.
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the carrier’s website using the provided tracking number.
5. Shipping Delays
While we do our best to ensure timely delivery, ST-SkinLondon is not responsible for delays caused by unforeseen circumstances, including but not limited to natural disasters, strikes, customs delays, or carrier issues. If your order is delayed, we will do our best to notify you.
6. Undeliverable Packages
If a package is returned to us due to an incorrect or incomplete address, refusal to accept the shipment, or failure to pick up the package from a designated location, the customer will be responsible for the reshipping costs. Please double-check your shipping information at checkout to avoid such issues.
7. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately at [Insert Email Address] with your order number and tracking information. We will work with the carrier to resolve the issue and ensure you receive your products.
8. Contact Us
If you have any questions or concerns about our Shipping Policy or need assistance with tracking your order, feel free to reach out to us:
ST-SkinLondon
Email: info@st-skinlondon.com